Online Top-Ups

Why does it say I can’t top-up my card?

If you have been able to add a card to your account but can’t top that card up; try topping your Glo up on the bus or at our office in the Square, then check your account the next day. If you are still not able to top-up your Glo card online contact our Customer […]

Can I see what I’ve bought previously?

When logged into your online account, go to Account History and all your previous online transactions are documented here. Purchases through buses, PayPoint or our offices are not available in this way. Your account history clearly shows the unique identification number from your Glo Card (also known as a Card Serial Number), so if you’ve […]

Managing your account profile

To get the full account experience online, don’t forget to fill out your personal details in your profile. To manage your profile, head to the Personal Details page, here you can manage your information including whether or not you receive promotional emails and where they are sent. If you choose a new password, it must be […]

Using your account

From your Account Overview page you have access to all the main account features. Here, you can view your Glo card and it’s current state, including any Glo Purse* credit, passes or other products you currently have on it. Be aware that any transactions made today won’t show here until the following day, when they […]

How to sign-up for an account

Signing up is easy. Have your Glo card to hand so you can add it to your account, and simply provide your email and preferred password. Your password should be a minimum of five characters, and we ask you to type it twice to make sure it’s correct. We also ask that you accept our […]