Replacement Glo cards/refunds

If you have lost your Glo card or it has been stolen, please contact us quickly with your details, so that no-one can use it. We will get a replacement card to you and transfer your credit. We will issue the first replacement free of charge, however, there will be a £5 charge for any further replacements.

Refund Policy

This does not affect your statutory rights.

We, Bournemouth Transport Limited t/a Yellow Buses, shall not be obliged to change, cancel, replace or refund a ticket where we have reason to believe that such change, cancellation, replacement or refund is being requested fraudulently.

However, if you think that you have purchased the incorrect ticket for your requirements or if you subsequently choose not to use a ticket, we may be willing, at our sole discretion, to offer you a refund. Refunds will depend on the individual terms and conditions applicable to your ticket (as shown separately) and may not be available for certain ticket types including those mentioned below. Refunds will also be subject to deduction of our refund charges from time to time – current charges set out below.

Refund charges applicable:

Day ticket – No refund available

10 Trip – No refund available

7 Day Ticket – £3 refund administration charge, plus standard 1 day ticket cost pro-rata (not to exceed cost of ticket) 30 Day Ticket – £5 refund administration charge, plus standard 7 and 1 day ticket cost as appropriate, pro-rata (not to exceed cost of ticket)

90 Day Ticket – £10 refund administration charge, plus standard 30, 7 and 1 day ticket cost as appropriate, pro-rata (not to exceed cost of ticket)

Glo Purse* – £5 refund administration charge

Applications for refunds should be made in writing with the ticket concerned enclosed to:

Yellow Buses
Yeomans Way
Bournemouth
BH8 0BQ

This policy only covers tickets purchased direct from Bournemouth Transport Ltd t/a Yellow Buses, and does not apply to tickets purchased from any agents authorised to sell tickets on our behalf.

* Glo Purse available to purchase in increments of £5 up to  £50 pounds.