What happens if I lose my card?

If you lose your Glo card, we can track it through the details you gave when you applied for the card. Email us on [email protected] or call us on 01202 636028.

Once we have received the information that your card has been lost or stolen (please include your full details and password), we can block the card so that it cannot be used. There may be a charge of £5 for replacement cards. We will remake the card for you, and put back in the remaining value on the card less 1 day or for Glo Purse* £5. This may mean no refund will be given.

You should make a record of the number on the front of your card, as that is unique to you.

* Glo Purse available to purchase in increments of £5 up to  £50 pounds.